DELIVERY GUIDLINES / FREQUENTLY ASKED QUESTIONS (FAQs)
If I order today, when will I get my order?
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Pag nag order ako ngayon, kailan ko makukuha ang order ko?
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- Some customers receive their orders within the week and some do not. We cannot give an estimate as it depends on the delivery address, the time that you ordered the item, and the delivery schedule of Lazada.
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- May mga customer na nakukuha agad ang order nila sa loob ng isang linggo; may mga iba naman hindi. Hindi po kami makakapagbigay ng estimate kasi depende po talaga sa delivery address, sa oras ng pag order ninyo ng item, at sa delivery schedule ng Lazada .
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- We package your items within a day of ordering. As a seller, we only package the items and inform Lazada immediately for pick ups. Lazada handles all pick ups and deliveries.
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- Binabalot namin ang items sa loob ng isang araw pagtanggap namin ng order. Seller lamang po kami, kami lang ang nagbabalot ng items at binabalitaan agad namin ang Lazada para mag pick up. Lazada ang bahala sa lahat ng pick ups at deliveries.
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- Delays on pick ups and deliveries may happen due to the following reasons:
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- Posibleng magka-delay sa pick up at delivery dahil sa mga sumusunod na rason:
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- The current location of customer orders are not visible to us, Chemstore.
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- Hindi po nakikita ng Chemstore ang lokasyon ng order ng mga customers.
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Will the courier contact me when my order is about to arrive?
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Tatawagan ba ako ng courier pag parating na ang order ko?
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- Not all messengers / couriers text the customers, so for COD, please prepare the payment and leave with guard/household member. Chemstore does not have contact information of any Lazada partner couriers
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- Hindi po lahat ng messengers / couriers nagtetext sa mga customer, kaya para sa COD, pakihanda po ang payment at ibilin na sa guard/kasambahay. Hindi po hawak ng Chemstore ang contact information ng Lazada partner couriers.
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Can I change my address / contact details?
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Pwede po bang palitan ang address / contact details?
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- Chemstore is not allowed to change customer address / contact details. Please cancel your order and order again or contact Lazada Customer Service.
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- Hindi po ng Chemstore pwede palitan ang customer address / contact details. Pa-cancel nalang po ang order tapos order nalang po ulit or contact Lazada Customer Service.
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How to order by bulk in Lazada?
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Paano po mag order ng maramihan sa Lazada?
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How to buy?
- Click the item that you are interested in.
- Click the "BUY" button
- This won't charge you anything yet.
- Choose how many pieces you want to buy with the "-" and "+" button
- Click "ADD TO CART"
- Click "CHECK OUT"
- Enter your details:
- Full Name
- Complete Address (House Number, Street Name, Barangay, City, Province)
- Landmarks (if any)
- Click "PROCEED TO PAY"
- Select Payment Method
- Credit/Debit Card and enter details
- Paypal
- Cash on Delivery (COD)
- Click "PLACE ORDER NOW"
- Lazada will inform us of your order and we will process it as soon as possible.
Can I pick up at your shop?
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Pwede po ba dumiretso sa shop ninyo?
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CONTACT US for any other question you may have